Chris Bryant is an expert in developing world-class talent, building customer-centric organizations, and driving brand loyalty through an exceptional customer experience. In addition to fortune 500 companies, he is a trusted advisor on elevating fan experience for over 30 franchises in the National Football League (NFL), National Basketball Association (NBA), Major League Baseball (MLB), National Hockey League (NHL), Major League Soccer (MLS) and the Women’s National Basketball Association (WNBA).
His passion and expertise for delivering an exceptionally high level of service to customers was honed during an impressive career with Nordstrom and the Ritz-Carlton Hotel Company. Mr. Bryant oversaw learning and development while leading the largest Ritz- Carlton in North America to a #1 rating in guest satisfaction. In addition to coaching, training and providing visionary leadership for elite talent, he served as a select member of the Ritz-Carlton Leadership Center and spokesman on Ritz-Carlton’s legendary service.
He is the Chief Experience Officer of the Bryant Group and works directly with league officials, team owners, and executive leadership for clients that include the Phoenix Suns, Oakland Raiders, San Francisco Giants, Charlotte Hornets, Denver Broncos, Cleveland Cavaliers, New York Giants, Atlanta Hawks, Jacksonville Jaguars, New York Knicks, Tampa Bay Buccaneers, and the world famous, Madison Square Garden Arena to name a few. Mr. Bryant has also been a trusted resource for industry-leading organizations that include Bank of America, Mattel, Chrysler, Wendy’s, Nestle, GAP, Old Navy, Banana Republic, Southern California Edison and Stanford University, among many others.
Mr. Bryant is a dynamic speaker with a gift for engaging audiences at all levels with proven techniques, interactive exercises, and compelling real-life stories that inspires positive change. His expertise and work has been featured or published in various media outlets. Mr. Bryant is a graduate of Michigan State University and completed the Executive Management Program at the University of Southern California Marshall School of Business.